Communication, Capacity and the Changing Landscape of Private Client Work
- CHAMBERS
- May 30
- 1 min read
The recent Law Gazette coverage of the Private Client Conference underscores a truth many of us in this field recognise: technical expertise is no longer enough. Clients today expect empathy, clarity, and ethical awareness; especially when dealing with wills, probate, mental capacity, and family complexity.
As the article reports, poor communication remains a leading driver of complaints. Whether in cost transparency, emotional sensitivity, or guiding clients through uncertainty, our profession must continue to evolve - not just in law, but in client understanding.
The Law Commission’s proposals on electronic wills, capacity tests, and revocation rules will undoubtedly shape the future, but the fundamentals remain: effective communication and ethical client care are at the heart of good private client practice.
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